Olayemi F. Durotolorun

Managed administrative operations and front-desk services, optimizing information flow and enhancing guest experiences for a hospitality establishment.

• Streamlined information management by organizing data and implementing new retrieval systems, improving accessibility and operational efficiency.
• Fostered inter-departmental collaboration, enhancing communication flow and coordination across diverse operational units.
• Developed data entry systems for business documents and reports, ensuring accurate and organized record-keeping.
• Elevated customer satisfaction by promptly resolving inquiries and proactively addressing guest needs, contributing to positive feedback.

Managed IT support and digital media presence, leveraging analytics to optimize online engagement and inform content strategies for a real estate firm.

• Monitored company systems and provided technical support, ensuring smooth operations and minimizing downtime.
• Developed and maintained website content, enhancing user experience and ensuring up-to-date information availability.
• Analyzed social media engagement data to identify trends and inform data-driven content strategy decisions, boosting online presence.

Provided expert software support and training, resolving technical issues and generating data-driven reports to enhance operational efficiency for a consulting firm.

• Conducted comprehensive training for staff on management software, improving data management and retrieval proficiency across the organization.
• Resolved complex technical issues for internal and external users, enhancing software usability and reducing operational disruptions.
• Generated actionable reports from software usage data, providing key insights that informed strategic decisions and improved business operations.